1icinta Privacy Policy — Protection of Your Personal Data

1 Introduction

1icinta takes personal data protection seriously. As an online gaming platform serving Malaysian players, we understand that your trust in us depends not only on the quality of games we offer, but also on how we handle the personal information you provide to us.

This Privacy Policy clearly explains what types of data we collect, why we collect it, how we store and protect it, and the rights you have over your own personal data. We deliberately avoid complex legal language intended to confuse — our goal is for every player to clearly understand what happens to their data.

2 Personal Data We Collect

We collect personal data from you through several means throughout your use of the 1icinta platform. The type of data collected depends on your level of interaction with our platform.

2.1 Data You Provide Directly

When you register or interact with the platform, we collect the following information:

• Full name as it appears on your official identification document.
• Date of birth for age verification purposes (18 and above).
• An active email address used as your login account.
• Mobile phone number for account verification and security purposes.
• Your current residential address.
• KYC information including a copy of your national ID, passport or other valid identification document.
• Bank account details or e-wallet information for processing deposits and withdrawals.

2.2 Automatically Collected Data

When you use the 1icinta platform, our systems automatically collect the following technical data:

• Your device's IP address.
• The type and version of the web browser or app you are using.
• Device operating system (Android, iOS, Windows, etc.).
• Activity log data including pages visited, games played, and session duration.
• Cookie data and similar tracking technologies.
• General location information based on IP address (country and state only).

2.3 Data from Third Parties

In certain circumstances, we receive data about you from trusted third parties such as identity verification service providers, payment service providers, and fraud prevention agencies. This data is used solely for the purpose of identity verification and account security.

3 Purpose of Personal Data Use

1icinta uses your personal data only for legitimate and relevant purposes. Below is a summary of how your data is used and the legal basis for each purpose:

We will not use your data for any purpose other than those stated above without obtaining your consent first.

4 How We Protect Your Data

The security of your personal data is the number one priority at 1icinta. We continually invest in our security infrastructure to ensure your information is always protected.

• 256-bit SSL Encryption: All data transmitted between your device and 1icinta's servers is protected by 256-bit SSL encryption — the same standard used by leading banks in Malaysia.
• Secure data storage: Personal data is stored on servers protected by layered firewalls and strict access controls.
• Restricted access: Only designated staff with a legitimate business need are permitted to access your personal data.
• Continuous monitoring: Our systems are monitored 24 hours a day to detect any suspicious activity or unauthorised access attempts.
• Regular security audits: We conduct regular independent security audits to identify and address any vulnerabilities.

5 Data Sharing with Third Parties

1icinta does not sell, rent, or trade your personal data to any party for their own marketing purposes. However, we may share certain information with carefully selected third parties in the following circumstances:

• Payment service provider: DuitNow, FPX, Touch 'n Go eWallet, GrabPay and Boost require minimum information to process your transactions. This sharing is necessary to fulfil our contract with you.
• Identity verification providers: KYC data is shared with licensed verification services that help us verify member identities and prevent fraud.
• Technology service provider: IT infrastructure providers, cloud services and analytics tools that help us operate the platform. All such parties are bound by strict confidentiality agreements.
• Law enforcement agencies: When required by law or a valid court order, we may need to disclose certain information to the relevant authorities.

6 Data Retention Period

We retain your personal data for as long as your account is active or as needed to provide services to you. After account closure, we may retain certain records for the period required by law or for the purpose of resolving any outstanding disputes.

In general, financial transaction records are retained for a minimum of 7 years in accordance with Malaysia's financial regulatory requirements. Account profile information for inactive accounts may be deleted after a set period as outlined in our data management policy.

7 Cookies and Tracking Technologies

1icinta uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

• Essential cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Preference cookies: Saving your preferences such as language and display settings.
• Analytics cookies: Helps us understand how players use the platform so we can improve it over time.
• Session cookies: Automatically deleted when you close your browser.

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect platform functionality.

8 Your Rights Over Personal Data

As a 1icinta player, you hold certain rights regarding your personal data, all of which we fully respect. These rights are as follows:

To exercise any of the above rights, please contact our customer support team via live chat on the platform. We will process your request within a reasonable timeframe and inform you of the outcome.

9 International Data Transfers

Your personal data is primarily processed and stored on servers located in the Asia region. In certain circumstances, data may be transferred to other countries for specific processing purposes such as technical support services.

Any international data transfers are carried out with appropriate safeguards to ensure your data receives an equivalent level of protection, including the use of standard data transfer agreements and assessments of the recipient country's data protection laws.

10 Children's Privacy

The 1icinta platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from minors. If we discover that data belonging to someone under 18 has been collected, we will take immediate steps to delete that data and close the account in question.

If you are a parent or guardian and suspect that your child has registered on our platform, please contact our support team immediately.

11 Marketing Communications

With your consent at registration, 1icinta may send you information about promotions, bonuses, and the latest offers via email or in-app notifications. You may withdraw this consent at any time by:

• Clicking the "Unsubscribe" link found at the bottom of every marketing email.
• Changing your notification settings within your account.
• Contacting our customer support team with an unsubscribe request.

Please note that even if you choose to opt out of marketing communications, we will still send important notices related to your account, such as transaction confirmations, security alerts, and changes to our terms.

12 Changes to the Privacy Policy

1icinta reserves the right to modify this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or new operational requirements. Any significant changes will be communicated to you via a notice on the platform or through your registered email.

The "Updated" date at the top of this document indicates when this Privacy Policy was last reviewed. We encourage you to check this document from time to time. Continued use of the platform after a change notice is considered acceptance of the updated policy.

13 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us via:

• Live chat: Available 24/7 within the 1icinta platform — the fastest way to get a response.
• Support email: [email protected] (for more formal written complaints).

You may also refer to the Frequently Asked Questions (FAQ) our platform for answers to common questions about privacy and account security.